Case Study: Employee Planning
Summary
This company runs a mobile service business with around 75 technicians on the road every day.
All planning was done manually by one person. Every day, several hours were needed to prepare the schedule and adjust changes.
We helped them automate most of this work.
Today, the planning is generated automatically and reviewed before confirmation. It now takes less than 15 minutes per day.
The company can continue growing without needing additional planners.
Situation before
Planning was prepared manually every day.
Based on the internal analysis, this required:
3 to 4 hours each evening to prepare the next day
around 2 hours during the day to handle changes and calls
In total, about 5 to 6 hours per day.
Planning depended heavily on one person, and the workload was already close to its limit.
Further growth would have required hiring additional administrative staff.
What we implemented
We built a system that prepares the daily planning automatically.
It takes into account technician availability, location, job type, and priorities.
The planner reviews the result and makes adjustments where needed.
The final decision always remains with the team.
Situation today
Planning preparation now takes less than 15 minutes per day.
This frees up more than 1,000 hours per year.
More importantly, planning is no longer a limiting factor in the business.
The current team can support further growth and customer relations again - without worrying about the administrative burden.
Why this matters
For the owner, this means:
less dependence on manual coordination
fewer operational constraints
more time available for customers and growth
The business is better structured for the future.
